We offer free shipping throughout the Australia / New Zealand with orders usually arriving in 3 to 7 business days. For orders shipping to the UK、Italy, Denmark, Austria, Belgium, France,Germany, Poland, Ireland, Sweden, Netherlands, Portugal, Spain, Switzerland, Australia, New Zealand, Czech Republicflat shipping fee of $10 AUD applies.
If you want to ship to the other country (e.g. Japan, South Korea) and wish to order our products, please contact us: support@blazevideo.net
We will design the most optimal delivery plan for you.
Once your package is dispatched, tracking information will be provided immediately.
✨ Shop with ease and convenience, knowing that your order will be delivered right to your doorstep.
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Seel Worry-Free Purchase is an optional protection plan available at checkout to cover transit issues such as loss, theft, or damage.
If you prefer not to include this coverage, simply uncheck or remove it from your cart before completing your order.
Not satisfied with your purchase? No problem. We accept returns and exchanges on unused products within 45 days of delivery. Just contact our support team, and we will guide you through the hassle-free process.
Refund Process:
- Once we receive your return request, we will process the refund for you according to your original payment method after receiving your returned goods.
- You will receive a confirmation email once your refund has been processed.
Conditions:
- Items must be returned in their original condition.
Your payment information is processed securely. We use industry-standard SSL encryption to protect your personal data and payment details. We do not store credit card details nor have access to your credit card information.
Buy Two-Year Warranty
Blazevideo fully stands behind the products we sell. Therefore, all of our cameras are covered by a one year warranty starting from the day when the original order was received.
We suggest customer buy our Protection Plan "2-Year Protection for A$26.99", so you can get a Two-Year Warranty.
2-Year Protection for A$26.99 - Warranty Terms
1. This Protection Plan is only fit for our sold cameras on Blazevideo.net. Accessories such as SD Card Reader, Mounting Holder other items are not included.
2. Customer will be responsible for the shipping fee to send the items back to Blazevideo.
3. Customer should make sure that items are safely packed before sending them back. Blazevideo will not be responsible for any lost or stolen items.
4. When sending back the items, customer must use a shipping method that has tracking on it. Packages with no tracking will not be processed.
5. Blazevideo reserves the right to void the warranty on any items showing signs of modification, abuse or damage beyond "normal wear", as determined by our Blazevideo professionals.
2-Year Protection for A$26.99 - Protection Plan instructions
Step 1: Customer contact us through email for repair and replacement.
Step 2: After we have received your email, we will give you the warehouse address for return. Within this email, you’ll receive the further return instructions.
Step 3: Pack & Ship the item(s). Package should be shipped pre-paid through a traceable method.
Step 4: Send us return tracking number through email.
Step 5: After we have received your return package, we will send you new item(s) as replacement.